Users either love or hate voice recognition, but in healthcare, it is here to stay. As transcription companies are struggling to survive, the speech recognition landscape is growing. New and improved ways are being discovered to bring even more accuracy and benefit into the ever-changing field of healthcare.
Physicians have been using speech recognition devices and software for years to dictate their notes and add them to patient records. Before this, transcriptionists were in full swing to work with the information received by the doctor. Today, the voice recognition software and devices have been technologically improved to keep up with the growing need and demand that healthcare offers.
Although speech recognition software can be purchased as a standalone product, it is commonly seen as part of the electronic health record (EHR) software system package. Through this inclusion, medical practice management is enhanced, improved and benefited by the system.
Accuracy – A Key Benefit of Speech Recognition
One of the most significant benefits of speech recognition is the accuracy it offers. A lot can happen between the doctor’s dictation and transcription. This means that human error is reduced to such a low percentage that accuracy no longer becomes a problem. Speech recognition removes the element of human error and instills a highly accurate means of note-taking and providing information to the patient records.
As accuracy is improved, doctors have fewer errors to content with. This means that physicians and clinicians are able to spend more time with patients rather than correcting errors and researching inconsistencies. With more time spent seeing and listening to patients, quality of care is improved and patient satisfaction goes up.
Other Benefits of Speech Recognition
Time is of the essence, especially in healthcare. The implementation of voice recognition in combination with a solid EHR system can greatly reduce time spent during the transcription process. Hours of time are spent in transcription. A doctor may turn over notes on a Friday and not receive the information needed back until Wednesday of the following week. With speech recognition, dictation is done immediately and the doctor and staff are freed up to devote more time on patient care.
Cost is another benefit of using a reliable speech or voice recognition system in correlation with an EHR. Transcription costs can rack up into the thousands each month and year for a small-sized office. These costs are completely eliminated because of the speech recognition system. Also, because of the high degree of accuracy, there is a higher level of reimbursement on claims and a significant reduction in denials due to the implementation of this type of system.
Aside from time and money, doctors find that voice recognition also helps them improve and protect patient confidentiality. The speech files are securely stored with no paper trail. This, in itself, leads to improved levels of privacy and security.
Training is simple and vendors are doing a great job at providing support for all aspects of their software. Doctors are not left out in the cold, but rather have reliable resources and customer service to turn to in the event help is needed.