Products EHR Software Waiting Room Solutions

Waiting Room Solutions Hot

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Written by Guest     April 30, 2010    
 
0.0
 
3.8 (9)
5993   1

Web-based, affordable EMR Practice Management Solutions designed by real-world physicians for the real-world needs of today's dynamic practices and healthcare centers

Waiting Room Solutions was built by practicing physicians that consistently saw significant shortcomings in existing medical practice management systems. These shortcomings included: prohibitively expensive pricing, non-enterprise solutions, corrupt data, a pricing model that extracted unreasonable service fees, lack of connectivity, and lack of web-based solutions. Most significantly, there was wide-spread dissatisfaction amongst physicians with their information system capabilities and pricing. Waiting Room Solutions answered that need with an affordable, web-based solution.

Because Waiting Room Solutions was designed with the experience of physicians who truly understand the pressures and challenges of building a successful, compliant healthcare practice while controlling costs and ensuring profitability, our Waiting Room Solutions EMR and Practice Management solution is ideally designed to help you:

  • Chart more quickly, comfortably and efficiently while capturing all charges for services.
  • Improve patient communications by offering online access to maintain their own healthcare records and appointments
  • Input data more efficiently, accurately and timely via the processes that you prefer template keyboard, tablet, voice recognition, dictation, or handwriting recognition
  • Automatically and accurately enter claim submissions without the need for dual entry by your staff
  • Improve practice efficiency and patient satisfaction by answering patients’ questions via secure online technology and reducing phone and fax activity

…and many other features and benefits designed to help you meet today’s challenges in patient care and management.

User reviews

Average user rating from: 9 user(s)

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Overall rating 
 
3.8
Ease of Implementation 
 
3.9  (9)
Ease of Use 
 
3.8  (9)
Training 
 
3.8  (9)
Technical Support 
 
3.7  (9)
Customer Service 
 
3.7  (9)
Speed of Documentation 
 
4.0  (9)
Customizable Templates 
 
3.9  (9)
e-Prescribing 
 
4.1  (9)
Billing / PM 
 
3.9  (9)
Patient Interaction 
 
4.0  (9)
Value / ROI 
 
3.7  (9)
Interfacing 
 
3.7  (9)
Dragon Medical 
 
4.0  (8)
Meaningful Use 
 
3.9  (9)
Staff Approval 
 
3.7  (9)
I opened Delavan Pediatrics in Delavan, Illinois in August 2012 after working at a hospital practice for four years. I draw patients from four or five county areas and I am interested in providing patients with integrative, natural and homeopathic treatment options as well as traditional medications.

I did a lot of research and I narrowed my search to a few options--Amazing Charts, Practice Fusion and WRS. Initially I was unfamiliar with web based EMRs. I was looking more at the local server based systems. It made more sense for me to keep my start up expenses down. The web based system became very attractive and it made a lot of sense to me. I have a small office and I don’t have a lot of space to store charts or to have a big server. With a web based system I could login at home. Being the only physician, I am on call 24/7 and having access at home or wherever I am is very important.

WRS is a very affordable system, especially when starting out. There’s just a lot of bang for the buck. WRS was not the cheapest, but it was the best and its features made it worth it. It really came down to an easy choice. WRS was more robust, it had more of what I needed, and it had the flexibility to change if I need it to.

I work with an R.N. and one office staffer. I needed an EMR that would make my charting easy. I’ve used some of the HPI templates that came with WRS and I’ve modified some of them to my own liking. What I liked about WRS was the ability to customize and build and make those changes while I’m documenting.

Ninety-nine percent of my scripts are sent via e-prescribing. My patients like not having to carry a script and knowing that by the time they get to the pharmacy, the pharmacist has already received the script. There are checks within WRS that pop up, such as warnings, Do you want to do this, there is an interaction? Are you sure about this dosing? I am able to look and make sure that I have everything right.

I really liked WRS patient portal and being able to communicate with patients electronically and for them to be able to access the system to update medical information or to schedule appointments. With the portal, they can just get on to schedule their own appointment and send a message for us to see in the morning.

I was really looking for an EMR with the ability for the charting and the billing to be connected easily—a seamless connection and that’s what WRS offers. I like the integration. With WRS you register the patient and you do your chart and when I go to create a claim it populates the claim form automatically and there are just a few modifications that I have to make. All of the insurance information and codes that I put in the note prepopulate and that saves a lot of time.

Pediatrics EMR Review

Overall rating 
 
5.0
Ease of Implementation 
 
5.0
Ease of Use 
 
5.0
Training 
 
5.0
Technical Support 
 
5.0
Customer Service 
 
5.0
Speed of Documentation 
 
5.0
Customizable Templates 
 
5.0
e-Prescribing 
 
5.0
Billing / PM 
 
5.0
Patient Interaction 
 
5.0
Value / ROI 
 
5.0
Interfacing 
 
5.0
Dragon Medical 
 
5.0
Meaningful Use 
 
5.0
Staff Approval 
 
5.0
1 of 1 people found the following review helpful
Reviewer Details

Title: Dr.

Specialty: Pediatrics

Reviewed by jflint
November 30, 2012
Top 50 Reviewer
View all my reviews (1)
User Comment
I opened Delavan Pediatrics in Delavan, Illinois in August 2012 after working at a hospital practice for four years. I draw patients from four or five county areas and I am interested in providing patients with integrative, natural and homeopathic treatment options as well as traditional medications.

I did a lot of research and I narrowed my search to a few options--Amazing Charts, Practice Fusion and WRS. Initially I was unfamiliar with web based EMRs. I was looking more at the local server based systems. It made more sense for me to keep my start up expenses down. The web based system became very attractive and it made a lot of sense to me. I have a small office and I don’t have a lot of space to store charts or to have a big server. With a web based system I could login at home. Being the only physician, I am on call 24/7 and having access at home or wherever I am is very important.

WRS is a very affordable system, especially when starting out. There’s just a lot of bang for the buck. WRS was not the cheapest, but it was the best and its features made it worth it. It really came down to an easy choice. WRS was more robust, it had more of what I needed, and it had the flexibility to change if I need it to.

I work with an R.N. and one office staffer. I needed an EMR that would make my charting easy. I’ve used some of the HPI templates that came with WRS and I’ve modified some of them to my own liking. What I liked about WRS was the ability to customize and build and make those changes while I’m documenting.

Ninety-nine percent of my scripts are sent via e-prescribing. My patients like not having to carry a script and knowing that by the time they get to the pharmacy, the pharmacist has already received the script. There are checks within WRS that pop up, such as warnings, Do you want to do this, there is an interaction? Are you sure about this dosing? I am able to look and make sure that I have everything right.

I really liked WRS patient portal and being able to communicate with patients electronically and for them to be able to access the system to update medical information or to schedule appointments. With the portal, they can just get on to schedule their own appointment and send a message for us to see in the morning.

I was really looking for an EMR with the ability for the charting and the billing to be connected easily—a seamless connection and that’s what WRS offers. I like the integration. With WRS you register the patient and you do your chart and when I go to create a claim it populates the claim form automatically and there are just a few modifications that I have to make. All of the insurance information and codes that I put in the note prepopulate and that saves a lot of time.
Pros
WRS is the best EMR that I came across in my extensive research. The cloud system is extremely affordable and it is very easy to use. My charting has never been easier. My pediatric patients love e-prescribing and using this capability ensures me that there will be no medication errors. The patient portal helps me to communicate with patients. It also enables patients to update their information and schedule appointments. My office workflow is very efficient now that I am using this web based system.
Cons
None
Do you Recommend?
Yes
Was this review helpful to you? 
When I opened TN Perfect Walk-In Clinic in Nashville, Tennessee three years ago, I wanted to implement an EMR in order to pursue my goal of providing excellent primary care services to patients ages six-weeks-old and up. I treat minor injuries such as sprains and fractures, and also offer other services, including sports and school physicals, diagnostic testing, men and women’s wellness health evaluations, and chronic disease management for conditions such as HTN, diabetes, and lipid disorders. My practice is open seven days a week.

It took me a while to study different systems, how specific they were, their details, ease of use, and prices. When I opened my own practice, as I went through the process of EMR presentations, I found Waiting Room Solutions to be the most effective for me. It’s really affordable. By the time I started seeing patients, everything was in and we started seeing our first patient using the system. It was very easy, very specific, and very detailed. Waiting Room Solutions doesn’t leave anything out. You see everything you need to know about the patient. There is room to add your personal time of services and your personal time of writing. You can really customize the EMR to the way you like to write your charts.

Patients really like the patient portal. They like the access that the portal affords. They like to get information about their medications. They like how they can go in and ask questions, which is very nice. If we send a reminder, they can check their messages. They can also send a question in and we can respond to them. The technology makes it very easy. Waiting Room Solutions provided a lot of training to help the practice get started using its cloud EHR. They have helped us a lot and answered a lot of questions. Any time we approached them, they were very helpful. I really truly appreciate all the updates and changes that have been made that make it easier and easier to use. I’m totally satisfied. I have everything I needed to have in one system. If I had to choose the best feature, it is easy charting. With Waiting Room Solutions web based EMR, nothing is missing. Our office workflow is better than ever.

Primary Care Practice EMR Review

Overall rating 
 
5.0
Ease of Implementation 
 
5.0
Ease of Use 
 
5.0
Training 
 
5.0
Technical Support 
 
5.0
Customer Service 
 
5.0
Speed of Documentation 
 
5.0
Customizable Templates 
 
5.0
e-Prescribing 
 
5.0
Billing / PM 
 
5.0
Patient Interaction 
 
5.0
Value / ROI 
 
5.0
Interfacing 
 
5.0
Dragon Medical 
 
5.0
Meaningful Use 
 
5.0
Staff Approval 
 
5.0
0 of 0 people found the following review helpful
Reviewer Details

Title: Doctor

Specialty: Urgent Care

Reviewed by harab
November 30, 2012
Top 100 Reviewer
View all my reviews (1)
User Comment
When I opened TN Perfect Walk-In Clinic in Nashville, Tennessee three years ago, I wanted to implement an EMR in order to pursue my goal of providing excellent primary care services to patients ages six-weeks-old and up. I treat minor injuries such as sprains and fractures, and also offer other services, including sports and school physicals, diagnostic testing, men and women’s wellness health evaluations, and chronic disease management for conditions such as HTN, diabetes, and lipid disorders. My practice is open seven days a week.

It took me a while to study different systems, how specific they were, their details, ease of use, and prices. When I opened my own practice, as I went through the process of EMR presentations, I found Waiting Room Solutions to be the most effective for me. It’s really affordable. By the time I started seeing patients, everything was in and we started seeing our first patient using the system. It was very easy, very specific, and very detailed. Waiting Room Solutions doesn’t leave anything out. You see everything you need to know about the patient. There is room to add your personal time of services and your personal time of writing. You can really customize the EMR to the way you like to write your charts.

Patients really like the patient portal. They like the access that the portal affords. They like to get information about their medications. They like how they can go in and ask questions, which is very nice. If we send a reminder, they can check their messages. They can also send a question in and we can respond to them. The technology makes it very easy. Waiting Room Solutions provided a lot of training to help the practice get started using its cloud EHR. They have helped us a lot and answered a lot of questions. Any time we approached them, they were very helpful. I really truly appreciate all the updates and changes that have been made that make it easier and easier to use. I’m totally satisfied. I have everything I needed to have in one system. If I had to choose the best feature, it is easy charting. With Waiting Room Solutions web based EMR, nothing is missing. Our office workflow is better than ever.
Pros
WRS is very easy to use and it is very detailed. I love that I can customize the EMR to the way that I prefer to write my charts. My patients use the patient portal extensively and we can communicate with each other with ease. I started with WRS seeing my first patient. I highly recommend WRS web based system.
Cons
None
Do you Recommend?
Yes
Was this review helpful to you? 
I have been practicing Internal Medicine in the greater Sarasota, Florida area for four and a half years. I care for patients ranging in age from 18 to 103-years-old. It’s a diverse population comprised of a lot of old and young people with very active lifestyles. I enjoy the breadth of Internal Medicine. My practice has transformed into a hybrid practice where I have some patients who are what I call the ‘regular’ patients and some patients who are ‘concierge’ patients. I call it my wellness program, because it really focuses a lot on prevention and time.

I used an EMR at a previous practice. I had several ‘must haves’ on my EMR shopping list. I wanted something that was attainable to get information from home. I was looking for a web based program so that I would have 24/7 access. It was quite important to me with my type of practice to be able to do that on the weekends. Previously, I had a very cumbersome EMR that you had to sign in and have a secure citrix to access it. WRS is so much easier because even if I’m at home I can pull it up on the computer.

I looked at 10 or 15 different EMRs initially based on price and what they had to offer. And then I looked at doing billing, scheduling, and having everything all-in-one, rather than getting different components of a program. I liked WRS initially mostly because of the web based part. I think it’s nice from the standpoint that I have electronic capability from anywhere and also the patient portal and the billing and that it’s all tied in together.

I tend to like to sit at my desk and talk to patients without typing. The nice thing is that at the end of that visit I can put that information in and I feel that I capture the charges and accurately reflect what the visit was much more than previously with paper charts or with other EMRs.

When patients come into my practice I made up an instruction sheet on how to use the EMR to its fullest. They like being able to update their medication list, being able to make their clipboard and provide their history because I tell them to do that if they are going to see other physicians. They really like the patient portal for prescription refills, to request appointments, and to update me with information. A lot of e-mails come in though the patient portal. They like to let me know that they got their reminder for their appointment the next day.

Any patient can e-mail through WRS. They can get Rx refills and ask questions. Patients in my wellness program can e-mail me 24/7 through my personal e-mail account. I think it’s very important that we stay in touch and that they don’t wait for the annual visit to bring a list of 12 things to discuss. Having that ‘give and take’ cuts down on anxiety and also keeps the patient well informed.

Now we’re using the fax queue and it has significantly decreased the amount of ink and paper that I am using and increased efficiency in that we are not grabbing the paper chart, flipping it, scanning it, etc. That’s wonderful and it’s so much easier. It has significantly improved the workflow as well as the accuracy of making sure things are put in the right chart.

I checked out WRS with a local biller who uses the WRS Billing Module. I particularly like that I put in the charges at the end of the day as I do my note. I can e-mail her and say, ‘I don’t know which code to use for this’ or ‘please note that this might need to change.’ It’s very flawless and seamless without phone calls and faxes. It works very well.

If you send a ticket, WRS gets back to you. A lot of the updates WRS has done over the last couple of years have been very useful.

Internal Medicine EMR Review

Overall rating 
 
5.0
Ease of Implementation 
 
5.0
Ease of Use 
 
5.0
Training 
 
5.0
Technical Support 
 
5.0
Customer Service 
 
5.0
Speed of Documentation 
 
5.0
Customizable Templates 
 
5.0
e-Prescribing 
 
5.0
Billing / PM 
 
5.0
Patient Interaction 
 
5.0
Value / ROI 
 
5.0
Interfacing 
 
5.0
Dragon Medical 
 
5.0
Meaningful Use 
 
5.0
Staff Approval 
 
5.0
0 of 0 people found the following review helpful
Reviewer Details

Title: Dr.

Specialty: Internal Medicine

Reviewed by cpurser
November 30, 2012
Top 100 Reviewer
View all my reviews (1)
User Comment
I have been practicing Internal Medicine in the greater Sarasota, Florida area for four and a half years. I care for patients ranging in age from 18 to 103-years-old. It’s a diverse population comprised of a lot of old and young people with very active lifestyles. I enjoy the breadth of Internal Medicine. My practice has transformed into a hybrid practice where I have some patients who are what I call the ‘regular’ patients and some patients who are ‘concierge’ patients. I call it my wellness program, because it really focuses a lot on prevention and time.

I used an EMR at a previous practice. I had several ‘must haves’ on my EMR shopping list. I wanted something that was attainable to get information from home. I was looking for a web based program so that I would have 24/7 access. It was quite important to me with my type of practice to be able to do that on the weekends. Previously, I had a very cumbersome EMR that you had to sign in and have a secure citrix to access it. WRS is so much easier because even if I’m at home I can pull it up on the computer.

I looked at 10 or 15 different EMRs initially based on price and what they had to offer. And then I looked at doing billing, scheduling, and having everything all-in-one, rather than getting different components of a program. I liked WRS initially mostly because of the web based part. I think it’s nice from the standpoint that I have electronic capability from anywhere and also the patient portal and the billing and that it’s all tied in together.

I tend to like to sit at my desk and talk to patients without typing. The nice thing is that at the end of that visit I can put that information in and I feel that I capture the charges and accurately reflect what the visit was much more than previously with paper charts or with other EMRs.

When patients come into my practice I made up an instruction sheet on how to use the EMR to its fullest. They like being able to update their medication list, being able to make their clipboard and provide their history because I tell them to do that if they are going to see other physicians. They really like the patient portal for prescription refills, to request appointments, and to update me with information. A lot of e-mails come in though the patient portal. They like to let me know that they got their reminder for their appointment the next day.

Any patient can e-mail through WRS. They can get Rx refills and ask questions. Patients in my wellness program can e-mail me 24/7 through my personal e-mail account. I think it’s very important that we stay in touch and that they don’t wait for the annual visit to bring a list of 12 things to discuss. Having that ‘give and take’ cuts down on anxiety and also keeps the patient well informed.

Now we’re using the fax queue and it has significantly decreased the amount of ink and paper that I am using and increased efficiency in that we are not grabbing the paper chart, flipping it, scanning it, etc. That’s wonderful and it’s so much easier. It has significantly improved the workflow as well as the accuracy of making sure things are put in the right chart.

I checked out WRS with a local biller who uses the WRS Billing Module. I particularly like that I put in the charges at the end of the day as I do my note. I can e-mail her and say, ‘I don’t know which code to use for this’ or ‘please note that this might need to change.’ It’s very flawless and seamless without phone calls and faxes. It works very well.

If you send a ticket, WRS gets back to you. A lot of the updates WRS has done over the last couple of years have been very useful.
Pros
WRS is a cloud EMR and that means I can access it at home or on vacation. I looked at over a dozen EMRs and none of these systems could compare with WRS ease of use, affordable price, patient portal and billing capabilities. The customer service is excellent. The response to any questions is immediate.
Cons
None
Do you Recommend?
Yes
Was this review helpful to you? 
My practice is Orlando Concierge M.D. I launched a concierge patient/physician model of patient care in 2006 so that I would be able to cater to my patients so that they get healthy, stay well, attain longevity and do so while maintaining a youthful, vigorous appearance.

Waiting Room Solutions streamlined my concierge model operation, making my practice more efficient. WRS is a patient friendly system, which enables me to provide better patient care.I found it necessary to switch EMR companies three times. When I found Waiting Room Solutions it looked interesting. I went through a few demos and the more I started to look at WRS it seemed to be able to do just about everything that I needed to do. And more importantly, the system was designed by a practicing physician. The templates don’t look like they need a whole lot of modification because they were carefully designed by a real doctor in the first place. I can go through check boxes and drop down lists and do a history and physical very quickly without having to select phrase by phrase and yet it populates into a note that looks like a traditional physical or traditional consultation note.

Waiting Room Solutions also provides my concierge practice with a patient portal webpage in a format that presents a polished and professional image for my practice. The practice patient login page presents a professional and favorable brand image to the patient, to the referring doctor or to a doctor to whom I’m referring. It gives us a polished look and makes it easier for us to present a polished and professional image to the public, while giving our patients secure messaging, appointment requests, account payment--as well as specialty-specific educational content.

WRS will enhance my life because of its interface with Dragon Medical. I have the option of dictating my notes and the notes are machine transcribed, or I can dictate it directly to WRS and elect to have an offsite transcriptionist transcribe it. It comes back to my inbox the next morning for me to review and sign off on. I can put my cursor in the box and start to dictate, and it will automatically dictate to the box, and save the audio file associated with that dictation as part of the record.

Customer/technical support couldn't be more helpful: when I ask WRS to explain how to do something, the team responds, ‘Tell me more. What do you want to do?’ And if that functionality doesn't already exist, there's usually a work-around available while the function is being added. The fact is, though, that I don't often have to call for support: WRS has a rich selection of "How To" information, both in written form and video tutorials.

Concierge WRS Review

Overall rating 
 
5.0
Ease of Implementation 
 
5.0
Ease of Use 
 
5.0
Training 
 
5.0
Technical Support 
 
5.0
Customer Service 
 
5.0
Speed of Documentation 
 
5.0
Customizable Templates 
 
5.0
e-Prescribing 
 
5.0
Billing / PM 
 
5.0
Patient Interaction 
 
5.0
Value / ROI 
 
5.0
Interfacing 
 
5.0
Dragon Medical 
 
5.0
Meaningful Use 
 
5.0
Staff Approval 
 
5.0
0 of 0 people found the following review helpful
Reviewer Details

Title: M.D.

Specialty: Family Med

Reviewed by phennessey
November 30, 2012
Top 100 Reviewer
View all my reviews (1)
User Comment
My practice is Orlando Concierge M.D. I launched a concierge patient/physician model of patient care in 2006 so that I would be able to cater to my patients so that they get healthy, stay well, attain longevity and do so while maintaining a youthful, vigorous appearance.

Waiting Room Solutions streamlined my concierge model operation, making my practice more efficient. WRS is a patient friendly system, which enables me to provide better patient care.I found it necessary to switch EMR companies three times. When I found Waiting Room Solutions it looked interesting. I went through a few demos and the more I started to look at WRS it seemed to be able to do just about everything that I needed to do. And more importantly, the system was designed by a practicing physician. The templates don’t look like they need a whole lot of modification because they were carefully designed by a real doctor in the first place. I can go through check boxes and drop down lists and do a history and physical very quickly without having to select phrase by phrase and yet it populates into a note that looks like a traditional physical or traditional consultation note.

Waiting Room Solutions also provides my concierge practice with a patient portal webpage in a format that presents a polished and professional image for my practice. The practice patient login page presents a professional and favorable brand image to the patient, to the referring doctor or to a doctor to whom I’m referring. It gives us a polished look and makes it easier for us to present a polished and professional image to the public, while giving our patients secure messaging, appointment requests, account payment--as well as specialty-specific educational content.

WRS will enhance my life because of its interface with Dragon Medical. I have the option of dictating my notes and the notes are machine transcribed, or I can dictate it directly to WRS and elect to have an offsite transcriptionist transcribe it. It comes back to my inbox the next morning for me to review and sign off on. I can put my cursor in the box and start to dictate, and it will automatically dictate to the box, and save the audio file associated with that dictation as part of the record.

Customer/technical support couldn't be more helpful: when I ask WRS to explain how to do something, the team responds, ‘Tell me more. What do you want to do?’ And if that functionality doesn't already exist, there's usually a work-around available while the function is being added. The fact is, though, that I don't often have to call for support: WRS has a rich selection of "How To" information, both in written form and video tutorials.

Pros
WRS EMR is very user friendly. WRS team is excellent in responding to questions and providing meaningful updates. The patient portal and e-prescribing capabilities enable me to provide outstanding patient care. The cloud system offers unlimited accessibility. The price is very affordable. The customized templates are increasing my efficiency.
Cons
None
Do you Recommend?
Yes
Was this review helpful to you? 
Washington Street Wellness Center is an integrated medicine practice. I specialize in hormone replacement therapy and nutritional supplements and my colleague offers chiropractic services and sports medicine. The practice offers a plethora of healthcare services from chronic illness management to comprehensive pain management strategies, and a complete pharmacy of natural medicine.

We spent two years evaluating 15 software systems. In April 2012 we selected WRS. I liked the idea of the cloud and letting technology serve us rather than us serving the technology. I liked the mobility. I didn’t want my records to be stored internally. I wanted to be able to access them from wherever. I didn’t want to rely on our own computer failure. We are a small office. If one thing breaks it’s a big deal as far as cash goes. We had a server that was on its last leg for a very long time and I kept getting worried, when that thing goes out we’re in trouble. Granted we had disc images and back ups, but that doesn’t help us in real time. Whereas WRS system is always running. If any one of WRS computers fails the whole system is not down.

I also needed a system which would enable me to do my notes effectively. I do free texting with every patient encounter. I can leave embedded notes to myself so when I see somebody today, three months from now when I follow up I know exactly what I’m supposed to be doing, which is nice.

WRS is very affordable. One of the biggest things we wanted from a management and an administration point of view was that it integrates well with the clearinghouses and it can track write offs--making sure that we have the cash flow coming in from the appropriate sources.

If I go on a family trip or conference and I need anything I can just log in and check it out. I allow my patients to e-mail me so when I get those e-mails with questions, in the past I had to either go to look at the paper chart or wait to come in or call my office.

When we’ve had questions, WRS has answered them. It’s been great to partner with a company that really cares about its clients.

Multi Specialty WRS Review

Overall rating 
 
5.0
Ease of Implementation 
 
5.0
Ease of Use 
 
5.0
Training 
 
5.0
Technical Support 
 
5.0
Customer Service 
 
5.0
Speed of Documentation 
 
5.0
Customizable Templates 
 
5.0
e-Prescribing 
 
5.0
Billing / PM 
 
5.0
Patient Interaction 
 
5.0
Value / ROI 
 
5.0
Interfacing 
 
5.0
Dragon Medical 
 
5.0
Meaningful Use 
 
5.0
Staff Approval 
 
5.0
0 of 0 people found the following review helpful
Reviewer Details

Title: Doctor

Specialty: Family Med

Reviewed by jbradley
November 29, 2012
Top 100 Reviewer
View all my reviews (1)
User Comment
Washington Street Wellness Center is an integrated medicine practice. I specialize in hormone replacement therapy and nutritional supplements and my colleague offers chiropractic services and sports medicine. The practice offers a plethora of healthcare services from chronic illness management to comprehensive pain management strategies, and a complete pharmacy of natural medicine.

We spent two years evaluating 15 software systems. In April 2012 we selected WRS. I liked the idea of the cloud and letting technology serve us rather than us serving the technology. I liked the mobility. I didn’t want my records to be stored internally. I wanted to be able to access them from wherever. I didn’t want to rely on our own computer failure. We are a small office. If one thing breaks it’s a big deal as far as cash goes. We had a server that was on its last leg for a very long time and I kept getting worried, when that thing goes out we’re in trouble. Granted we had disc images and back ups, but that doesn’t help us in real time. Whereas WRS system is always running. If any one of WRS computers fails the whole system is not down.

I also needed a system which would enable me to do my notes effectively. I do free texting with every patient encounter. I can leave embedded notes to myself so when I see somebody today, three months from now when I follow up I know exactly what I’m supposed to be doing, which is nice.

WRS is very affordable. One of the biggest things we wanted from a management and an administration point of view was that it integrates well with the clearinghouses and it can track write offs--making sure that we have the cash flow coming in from the appropriate sources.

If I go on a family trip or conference and I need anything I can just log in and check it out. I allow my patients to e-mail me so when I get those e-mails with questions, in the past I had to either go to look at the paper chart or wait to come in or call my office.

When we’ve had questions, WRS has answered them. It’s been great to partner with a company that really cares about its clients.
Pros
Ease of Use. Great Customer service. Excellent training. Very affordable. Accessible at all times and in all places.
Cons
None
Do you Recommend?
Yes
Was this review helpful to you? 
This is a very user friendly web based system. I can access my patient's charts from anywhere- even when I am on vacation. The other M.D.'s in my office find it very user friendly and my front desk loves the appointment reminder feature that actually calls our patients to remind them of their appointment 2 days before they are supposed to come in. The e-prescribing module is very easy to use and prescriptions are sent directly to our patients' pharmacies before they even arrive. I would recommend Waiting Room Solutions.

ENT Specialty Care WRS Review

Overall rating 
 
5.0
Ease of Implementation 
 
5.0
Ease of Use 
 
5.0
Training 
 
5.0
Technical Support 
 
5.0
Customer Service 
 
5.0
Speed of Documentation 
 
5.0
Customizable Templates 
 
5.0
e-Prescribing 
 
5.0
Billing / PM 
 
5.0
Patient Interaction 
 
5.0
Value / ROI 
 
5.0
Interfacing 
 
5.0
Dragon Medical 
 
5.0
Meaningful Use 
 
5.0
Staff Approval 
 
5.0
0 of 0 people found the following review helpful
Reviewer Details

Title: PA

Specialty: Otolaryngology

Number of Physicians: 3

Reviewed by kbarbalich
September 06, 2012
Top 100 Reviewer
View all my reviews (1)
User Comment
This is a very user friendly web based system. I can access my patient's charts from anywhere- even when I am on vacation. The other M.D.'s in my office find it very user friendly and my front desk loves the appointment reminder feature that actually calls our patients to remind them of their appointment 2 days before they are supposed to come in. The e-prescribing module is very easy to use and prescriptions are sent directly to our patients' pharmacies before they even arrive. I would recommend Waiting Room Solutions.
Purchased from
Manufacturer
Does it Improve the Quality of Care
Most Definitely.
Pros
Web based, affordable, easy to use, Certified, excellent training, accessibility, e-prescribing, Meaningful Use Incentive Money
Cons
none.
Do you Recommend?
Yes
Was this review helpful to you? 
We are a Family Practice clinic and have been using Waiting Room Solutions since July 2011. I would not recommend this EMR for anyone who is trying to enhance patient care or improve productivity. Prior to purchasing this EMR we had evaluated approximately 10 others that were geared towards small sized clinics. We chose WRS due to it's price and the functionality that they claimed it possessed. After trying the software in our clinic however, we felt that we had been taken by a used car salesman. This system inherently has numerous frustrating features, some of which I will review. Again these are only the tip of the iceberg, and many other flaws exist that are too numerous to review:

1. We were specifically promised that the entire note template was customizable to our preference. The first week I asked for a template that would better correspond with my style of note taking and my response waas that their IT refuses to create any new templates unless a provider's documentation is significantly hindered. Needless to say we had to adapt to their pre-existing templates.

2. We also were promised that dragon speak could be used anywhere that there was an empty box. We explicity explained that one of our providers uses dragonspeak and we were assured that there would not be a problem. After we purchased the software, he discovered that dragonspeak could only be used in a couple of specific areas of the note. When we confronted the company they stated that a new version would allow what we were promised it already did. Eleven months later and we are still waiting.

3. Seven months ago we were ready to link up with area labs so that we could order and receive labs through the EMR. We are still waiting for this to be accomplished. They even made one of our technicians go through online training and pass a quiz on how their bi-directional H7 linkup worked.......We only want to use the system, not get a degree in computer science.

4. Their coding module is the worst that our coder has ever seen. We have lost a significant amount of money due to this system's inept design. We have shown this system to other coders who agree that it is terrible. Interestingly we were contacted by the company who offered to take over our billing for 7% of our income. We refused, and soon after we discovered that many of our claims were denied because WRS had entered the wrong insurance addresses in the system. When we contacted the company they stated, "Well we offered to take over your billing. Just because a claim passes through the clearing house as clean doesn't mean that it is actually clean!" Really??????

5. The inter-office communication and medication refill requests are so bad that I cannot explain it here. Just ask them to see how it works if you are coonsidering falling victim to this EMR.

6. Other problems include, but are not limited to being kicked out of the system multiple times during the day, excessive clicks to perform anything, (like having to click 4 tabs just to print a prescription) and the lack of autosave when switching to different screens, (consequently many notes have beeen lost. Yiou will learn to hit save hundreds of times each day in fear of losing notes.) Also it arbitratrily signs notes while you are working on them. You then cannot get back in to make changes. Better yet, sometimes a note will just disappear while you are typing it up.

7. No provider that we have discussed this EMR with can believe that it does not even allow a user to crreate a favorites list of medications.

These are just some of the annoyances and defficiencies that make our life a living hell since getting WRS. I spent over 150 hours trying to input codes and personalize the system for our providers, but I have given up, as there is only so much you can do to keep a sinking ship afloat. I have used EMR's in the past in the miltary and I am aware of the capability to ease the burdens of providers and increase productivity thyat a quality EMR can provide. WRS is not one of these systems I assure you.


The most annoying part of the entire system is the lack of customer support. You have to create tickets to address problems and answers can take forever. We still have open tickets from september 2011.

To sum it up, you get what you pay for,. I would not recommend this sytem for anyone. It may work well for some subspecialtiss that only see one problem at a time and do not write for many medications, but it is a disaster for family practice.

Doctors Beware!!

Overall rating 
 
1.5
Ease of Implementation 
 
1.0
Ease of Use 
 
1.0
Training 
 
2.0
Technical Support 
 
1.0
Customer Service 
 
1.0
Speed of Documentation 
 
2.0
Customizable Templates 
 
1.0
e-Prescribing 
 
3.0
Billing / PM 
 
1.0
Patient Interaction 
 
3.0
Value / ROI 
 
1.0
Interfacing 
 
1.0
Dragon Medical 
 
1.0
Meaningful Use 
 
3.0
Staff Approval 
 
1.0
5 of 6 people found the following review helpful
Reviewer Details

Specialty: Family Med

Reviewed by Foxini
June 14, 2012
Top 50 Reviewer
View all my reviews (1)
User Comment
We are a Family Practice clinic and have been using Waiting Room Solutions since July 2011. I would not recommend this EMR for anyone who is trying to enhance patient care or improve productivity. Prior to purchasing this EMR we had evaluated approximately 10 others that were geared towards small sized clinics. We chose WRS due to it's price and the functionality that they claimed it possessed. After trying the software in our clinic however, we felt that we had been taken by a used car salesman. This system inherently has numerous frustrating features, some of which I will review. Again these are only the tip of the iceberg, and many other flaws exist that are too numerous to review:

1. We were specifically promised that the entire note template was customizable to our preference. The first week I asked for a template that would better correspond with my style of note taking and my response waas that their IT refuses to create any new templates unless a provider's documentation is significantly hindered. Needless to say we had to adapt to their pre-existing templates.

2. We also were promised that dragon speak could be used anywhere that there was an empty box. We explicity explained that one of our providers uses dragonspeak and we were assured that there would not be a problem. After we purchased the software, he discovered that dragonspeak could only be used in a couple of specific areas of the note. When we confronted the company they stated that a new version would allow what we were promised it already did. Eleven months later and we are still waiting.

3. Seven months ago we were ready to link up with area labs so that we could order and receive labs through the EMR. We are still waiting for this to be accomplished. They even made one of our technicians go through online training and pass a quiz on how their bi-directional H7 linkup worked.......We only want to use the system, not get a degree in computer science.

4. Their coding module is the worst that our coder has ever seen. We have lost a significant amount of money due to this system's inept design. We have shown this system to other coders who agree that it is terrible. Interestingly we were contacted by the company who offered to take over our billing for 7% of our income. We refused, and soon after we discovered that many of our claims were denied because WRS had entered the wrong insurance addresses in the system. When we contacted the company they stated, "Well we offered to take over your billing. Just because a claim passes through the clearing house as clean doesn't mean that it is actually clean!" Really??????

5. The inter-office communication and medication refill requests are so bad that I cannot explain it here. Just ask them to see how it works if you are coonsidering falling victim to this EMR.

6. Other problems include, but are not limited to being kicked out of the system multiple times during the day, excessive clicks to perform anything, (like having to click 4 tabs just to print a prescription) and the lack of autosave when switching to different screens, (consequently many notes have beeen lost. Yiou will learn to hit save hundreds of times each day in fear of losing notes.) Also it arbitratrily signs notes while you are working on them. You then cannot get back in to make changes. Better yet, sometimes a note will just disappear while you are typing it up.

7. No provider that we have discussed this EMR with can believe that it does not even allow a user to crreate a favorites list of medications.

These are just some of the annoyances and defficiencies that make our life a living hell since getting WRS. I spent over 150 hours trying to input codes and personalize the system for our providers, but I have given up, as there is only so much you can do to keep a sinking ship afloat. I have used EMR's in the past in the miltary and I am aware of the capability to ease the burdens of providers and increase productivity thyat a quality EMR can provide. WRS is not one of these systems I assure you.


The most annoying part of the entire system is the lack of customer support. You have to create tickets to address problems and answers can take forever. We still have open tickets from september 2011.

To sum it up, you get what you pay for,. I would not recommend this sytem for anyone. It may work well for some subspecialtiss that only see one problem at a time and do not write for many medications, but it is a disaster for family practice.
Duration of Use
7 to 12 Months
Duration of Implementation / EHR
1 to 6 Months
Duration of Implementation / PM
Less than 1 Month
Purchased from
Manufacturer
Cost
$5500 setup. $ 1,000 monthly
Does it Improve the Quality of Care
No
Pros
None
Cons
See below
Do you Recommend?
No
Was this review helpful to you? 
This company promised me an emr that could prescribe and dispense medication. They also stated that they were fully able to customize the program. Well none of this was true. The salesperson promised the world and did not deliver. When the salesperson admitted that he was wrong and could not deliver what he promised, the company refused to pay back my initial deposit!!! This is a bait and switch company. Stay away from them. We found much better emrs at a fraction of the cost. I am still trying to recoup my deposit. This is not a legitimate company.

Stay away from waiting room solutions

Overall rating 
 
1.0
Ease of Implementation 
 
1.0
Ease of Use 
 
1.0
Training 
 
1.0
Technical Support 
 
1.0
Customer Service 
 
1.0
Speed of Documentation 
 
1.0
Customizable Templates 
 
1.0
e-Prescribing 
 
1.0
Billing / PM 
 
1.0
Patient Interaction 
 
1.0
Value / ROI 
 
1.0
Interfacing 
 
1.0
Dragon Medical 
 
1.0
Meaningful Use 
 
1.0
Staff Approval 
 
1.0
3 of 3 people found the following review helpful
Reviewer Details

Specialty: Internal Medicine

Reviewed by emrguy12
November 03, 2011
Top 50 Reviewer
View all my reviews (1)
User Comment
This company promised me an emr that could prescribe and dispense medication. They also stated that they were fully able to customize the program. Well none of this was true. The salesperson promised the world and did not deliver. When the salesperson admitted that he was wrong and could not deliver what he promised, the company refused to pay back my initial deposit!!! This is a bait and switch company. Stay away from them. We found much better emrs at a fraction of the cost. I am still trying to recoup my deposit. This is not a legitimate company.
Duration of Use
Less than 1 Month
Duration of Implementation / EHR
Less than 1 Month
Duration of Implementation / PM
Less than 1 Month
Purchased from
Manufacturer
Cost
expensive
Does it Improve the Quality of Care
no. horrible emr
Relationship to Manufacturer - If Any
googled them
Pros
none
Cons
they promise you a great emr and don't deliver
Do you Recommend?
No
Was this review helpful to you? 
Again, I'd stay away from this company. Don't make the same mistake I did.

Poor performance, worse support.

Overall rating 
 
1.9
Ease of Implementation 
 
3.0
Ease of Use 
 
2.0
Training 
 
1.0
Technical Support 
 
1.0
Customer Service 
 
1.0
Speed of Documentation 
 
3.0
Customizable Templates 
 
3.0
e-Prescribing 
 
3.0
Billing / PM 
 
3.0
Patient Interaction 
 
2.0
Value / ROI 
 
1.0
Interfacing 
 
1.0
Meaningful Use 
 
1.0
Staff Approval 
 
1.0
1 of 1 people found the following review helpful
Reviewer Details

Specialty: Physical Medicine and Rehab

Number of Physicians: 1

Reviewed by pdrehab
May 26, 2010
Top 100 Reviewer
View all my reviews (1)
User Comment
Again, I'd stay away from this company. Don't make the same mistake I did.
Duration of Use
1 to 6 Months
Duration of Implementation / EHR
1 to 6 Months
Duration of Implementation / PM
1 to 6 Months
Purchased from
Manufacturer
Cost
Low/average initial fee, with higher than average monthly fees.
Does it Improve the Quality of Care
Absolutely not. Poorly performing, not intuitive, often slow on the server's side.
Pros
web based with off-site server
Cons
Poor customer service. Several letters and emails went unanswered. They are not prepared for a medicolegal practice. I definitely would NOT recommend this product, and certainly not the service (or lack thereof). Sales guy was great, but I think even HE was misled about the product's capabilities. I asked for some type of refund, something reasonable, and they basically responded that it was just too bad I didn't like their product, and would not refund any amount. Poor product and even worse customer service. STAY AWAY!
Do you Recommend?
No
Was this review helpful to you? 
 
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