eClinicalWorks
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3.5 (3) |
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Address
112 Turnpike Road (Route 9)
Westborough, MA 1581
eClinicalWorks is a privately-held leader in the unified electronic medical record (EMR) and practice management (PM) market. We are ranked #34 in the INC 500 listing of the fastest growing companies in the US. The company's EMR/PM solutions are proven for every market segment: large practice groups including Massachusetts eHealth Collaborative (M1/2007AeHC) and Electronic Health Records of Rhode Island (EHRRI) as well as medium small and solo practices regardless of specialty. The company enjoys high profitability with a five-year compounded growth rate of more than 100 percent year-to-year. With an established customer base of more than 5 000 customers and over 25 000 providers across all 50 states eClinicalWorks has been awarded multiple top industry honors including Best in KLAS in 2006 and 2007 a top solution by TEPR for four consecutive years and the 5-STAR rated EMR solution by AC Group for three years.
User reviews
Average user rating from: 3 user(s)
Very good ambulatory practice program
Reviewer Details
Title: Dr
Specialty: Gastroenterology
Number of Physicians: 53
September 19, 2011
Top 50 Reviewer
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User Comment
We are very happy with our choice of eCW. In our market, with people abandoning Allscripts, Centricity, etc. we plan to stay put.
Duration of Use
1 to 2 Years
Duration of Implementation / EHR
1 to 6 Months
Duration of Implementation / PM
Less than 1 Month
Purchased from
Manufacturer
Does it Improve the Quality of Care
Hopefully, once enough data is in the database, we will be able to measure and improve our care quality.
Relationship to Manufacturer - If Any
None
Pros
Fantastic for MU. Very intuitive. Easily customizable with templates, order sets, favorites and aliases. Fat client works fairly well with speech recognition software. Good lab interface.
Cons
Data searches and alerts need improvement, especially drug allergies. Lab attributes need to be separated individually. May have a problem with scalability in larger practices.
Do you Recommend?
Yes
eClinicalWorks
Reviewer Details
Title: Mr
Specialty: Multi-Specialty
Number of Physicians: 27
June 23, 2011
Top 10 Reviewer
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User Comment
Overall, eCW is a very good system...I would buy it again, even knowing the issues we had during implementation.
eCW should keep the Support Account Managers (SAM) permanently...you lose them one year after implementation. It gets frustrating to open a ticket, send emails, make calls and not get a response in a timely manner.
Regardless of which product you choose, know that there is no perfect PM/EMR...you have to decide which one best meets your needs, then swallow the good with the bad. eClinicalWorks best meets our needs and we are working through the issues.
Duration of Use
1 to 2 Years
Duration of Implementation / EHR
1 to 6 Months
Duration of Implementation / PM
Less than 1 Month
Purchased from
Value Added Reseller (Please specify who in Next Field)
Value Added Reseller - If Any
Digital Systems Solutions
Does it Improve the Quality of Care
Yes, very much so.
Relationship to Manufacturer - If Any
None
Pros
eClinicalWorks is a very user friendly PM/EMR...that is important because if the users can't learn it quickly, they don't like it...if they don't like it, you have problems.
Cons
NEVER USE A RESELLER...smoke and mirrors in what you think you are getting and what you actually get.
eCW can be very slow to respond to issues/tickets. My advice is to ask for the owners' email addresses so you can send them you problems when the support staff don't respond with a week or so.
The reporting could be much better...most of it revolves around finance and very little around patient care/tracking/disease management.
Do you Recommend?
Yes
Their server crashes constantly. AVOID!
Reviewer Details
Title: Director
Specialty: Anesthesiology
Number of Physicians: 1
April 03, 2011
Top 50 Reviewer
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User Comment
Staff could care less that my system goes down all the time. They say it's a priority when the system goes down, but can take up to 1 hr to resolve. They have grown too big for their britches and cannot accomodate. The software updates have been a disaster. One update caused me to loose every picture of every patient since the practice started. I had to get the pictures taken again for 2000 patients. One upgrade I had my IT staff in the office and then they called that they forgot to do the upgrade. The software is mediocre at best. It doesn't work like any MS Word program, you have to enter every field individually. Printing a Rx is great, but it takes about 6 clicks to print a Rx. I open tickets about software glitches and no one ever gets back to me, and if they do they interupt me in the middle of patient's and don't have a clue that I can't talk. I could deal with all that if the system didn't constantly crash. They swore they were migrating my data to a new server and it just got worse. AVOID. AVOID. AVOID. I'm stuck as there is no way I'm going to pay the thousands of dollars to migrate all my data. I wish I could turn back the clock.
Duration of Use
3 Years or More
Duration of Implementation / EHR
More than 3 Years
Duration of Implementation / PM
More than 3 Years
Purchased from
Manufacturer
Cost
$7500 up front, abou $400 a month ongoing
Does it Improve the Quality of Care
Yes, as musch as any EMR would
Relationship to Manufacturer - If Any
None
Pros
customized templates, eprescribing both work fine
Cons
It crashes constantly. I would say we are down at least 6 times a month. Sometimes for up to an hour.
Do you Recommend?
No