http://www.ehrscope.com/reviews/ 56-88 http://www.ehrscope.com/reviews/ehr-software/medios-ehr.html One of our biggest worries was implementing an EHR system remotely. IOS offered us onsite training, but due to the way our office set up, remote training just made more sense. IOS promised it would go smooth and everything went as promised. They got our office up and running in the time they promised AND THEY DELIVERED EVERYTHING THEY PROMISED WHEN I SIGNED MY CONTRACT. If you have dealt with a lot of other companies, you know this rarely happens. They did a really good job training, implementing, and servicing remotely. We now have complete faith in their abilities to conduct business remotely. Their team is first class. ]]> Mon, 18 Feb 2013 15:21:19 -0500 56-87 http://www.ehrscope.com/reviews/ehr-software/medios-ehr.html Ive been through a few systems and I was dreading the fact of switching systems again, but I am very satisfied and happy with my choice with Medios. It was such a painless experience working with their team. I was really happy with their support, I always had people calling and checking up on me, always spoke to someone who had answers for me when I called. Easy to use system, great service, and fast implementation to sum it all up. ]]> Fri, 18 Jan 2013 21:55:14 -0500 64-75 http://www.ehrscope.com/reviews/ehr-software/waiting-room-solutions.html This is a very user friendly web based system. I can access my patient's charts from anywhere- even when I am on vacation. The other M.D.'s in my office find it very user friendly and my front desk loves the appointment reminder feature that actually calls our patients to remind them of their appointment 2 days before they are supposed to come in. The e-prescribing module is very easy to use and prescriptions are sent directly to our patients' pharmacies before they even arrive. I would recommend Waiting Room Solutions. ]]> Thu, 06 Sep 2012 17:59:19 -0400 56-74 http://www.ehrscope.com/reviews/ehr-software/medios-ehr.html If your looking for a good web based EHR thats easy to learn, cost effective, wont slow you down, and that will work on mac, iphone, ipad, etc. Then you should really consider medios. ]]> Wed, 22 Aug 2012 19:54:12 -0400 64-72 http://www.ehrscope.com/reviews/ehr-software/waiting-room-solutions.html We are a Family Practice clinic and have been using Waiting Room Solutions since July 2011. I would not recommend this EMR for anyone who is trying to enhance patient care or improve productivity. Prior to purchasing this EMR we had evaluated approximately 10 others that were geared towards small sized clinics. We chose WRS due to it's price and the functionality that they claimed it possessed. After trying the software in our clinic however, we felt that we had been taken by a used car salesman. This system inherently has numerous frustrating features, some of which I will review. Again these are only the tip of the iceberg, and many other flaws exist that are too numerous to review: 1. We were specifically promised that the entire note template was customizable to our preference. The first week I asked for a template that would better correspond with my style of note taking and my response waas that their IT refuses to create any new templates unless a provider's documentation is significantly hindered. Needless to say we had to adapt to their pre-existing templates. 2. We also were promised that dragon speak could be used anywhere that there was an empty box. We explicity explained that one of our providers uses dragonspeak and we were assured that there would not be a problem. After we purchased the software, he discovered that dragonspeak could only be used in a couple of specific areas of the note. When we confronted the company they stated that a new version would allow what we were promised it already did. Eleven months later and we are still waiting. 3. Seven months ago we were ready to link up with area labs so that we could order and receive labs through the EMR. We are still waiting for this to be accomplished. They even made one of our technicians go through online training and pass a quiz on how their bi-directional H7 linkup worked.......We only want to use the system, not get a degree in computer science. 4. Their coding module is the worst that our coder has ever seen. We have lost a significant amount of money due to this system's inept design. We have shown this system to other coders who agree that it is terrible. Interestingly we were contacted by the company who offered to take over our billing for 7% of our income. We refused, and soon after we discovered that many of our claims were denied because WRS had entered the wrong insurance addresses in the system. When we contacted the company they stated, "Well we offered to take over your billing. Just because a claim passes through the clearing house as clean doesn't mean that it is actually clean!" Really?????? 5. The inter-office communication and medication refill requests are so bad that I cannot explain it here. Just ask them to see how it works if you are coonsidering falling victim to this EMR. 6. Other problems include, but are not limited to being kicked out of the system multiple times during the day, excessive clicks to perform anything, (like having to click 4 tabs just to print a prescription) and the lack of autosave when switching to different screens, (consequently many notes have beeen lost. Yiou will learn to hit save hundreds of times each day in fear of losing notes.) Also it arbitratrily signs notes while you are working on them. You then cannot get back in to make changes. Better yet, sometimes a note will just disappear while you are typing it up. 7. No provider that we have discussed this EMR with can believe that it does not even allow a user to crreate a favorites list of medications. These are just some of the annoyances and defficiencies that make our life a living hell since getting WRS. I spent over 150 hours trying to input codes and personalize the system for our providers, but I have given up, as there is only so much you can do to keep a sinking ship afloat. I have used EMR's in the past in the miltary and I am aware of the capability to ease the burdens of providers and increase productivity thyat a quality EMR can provide. WRS is not one of these systems I assure you. The most annoying part of the entire system is the lack of customer support. You have to create tickets to address problems and answers can take forever. We still have open tickets from september 2011. To sum it up, you get what you pay for,. I would not recommend this sytem for anyone. It may work well for some subspecialtiss that only see one problem at a time and do not write for many medications, but it is a disaster for family practice. ]]> Thu, 14 Jun 2012 05:19:50 -0400 164-70 http://www.ehrscope.com/reviews/ehr-software/curemd-ehr.html I have to say the reason for writing a review for these guys have alot to do with their customer support and friendly staff. :) ]]> Fri, 09 Mar 2012 18:10:10 -0500 199-69 http://www.ehrscope.com/reviews/ehr-software/practice-partner.html I have had difficulty with technical support since the very beginning about seven years ago. It has now deteriorated to almost non-existent, as has sales support. I would never make this decision again. ]]> Fri, 06 Jan 2012 18:51:15 -0500 136-68 http://www.ehrscope.com/reviews/ehr-software/primesuiter-2011.html This was a terrible experience for our office- After 3 weeks we had to go back to our old service- The PMS was much more complicated than our prior service- My Payroll overhead increased from the increased steps to do everything , I was lucky not to loose my front office staff. the EMR also was more complicated- For example It took 5 min. to write a referral with their emr- - it took 20 sec. with our old service- the training was very expensive- 180$ an hour- and each physician had to be trained one on one- not in a group- as with our prior system. We ran through our budgeted training of $25000 in roughly 3 weeks- and we even cancelled out last week of scheduled training. We weren't allowed to call support when the system malfunctioned without our trainers approval- and it would take hours to get a hold of a trainer to auth the call. One time our system was down for a 1/2 a day waiting for the approval to call support- When we sent in our cancellation- we received no response from the company after 4 months- even though we have ultimately sent them 3 certified letter- It was as if we didn't exist. Stay away from greenway- I feel there product is not as easy to use compared to other systems and I have real concerns about there business ethics. ]]> Sun, 18 Dec 2011 03:39:21 -0500 199-66 http://www.ehrscope.com/reviews/ehr-software/practice-partner.html I'm afraid this is what happens when a big corporation purchases an innovative start-up! ]]> Wed, 23 Nov 2011 19:58:31 -0500 64-65 http://www.ehrscope.com/reviews/ehr-software/waiting-room-solutions.html This company promised me an emr that could prescribe and dispense medication. They also stated that they were fully able to customize the program. Well none of this was true. The salesperson promised the world and did not deliver. When the salesperson admitted that he was wrong and could not deliver what he promised, the company refused to pay back my initial deposit!!! This is a bait and switch company. Stay away from them. We found much better emrs at a fraction of the cost. I am still trying to recoup my deposit. This is not a legitimate company. ]]> Thu, 03 Nov 2011 18:30:00 -0400